Success Coach

Coleen Hernandez

Coleen's diverse work experiences have equipped her with a valuable set of skills and qualifications that make her well-suited for her role managing the Customer Success Team. Her background in technical support, Human Resources, and Real Estate has provided her with a unique blend of expertise that she can apply to her current position. Coleen's strong attention to detail and organizational skills are highly beneficial in her role. Managing a Customer Success Team involves keeping track of customer interactions, handling cancellations, and ensuring that VIP students receive top-notch support. These qualities make her well-equipped to excel in these responsibilities. In her current role, Coleen provides support to VIP students, supervises the team to address concerns effectively, and handles escalations and cancellation requests. Her diverse skill set and passion for the position make her an asset to the organization and a valuable resource for both her team and the customers she serves.